1. About the Gym Management Platform & Mobile App

The Gym Management Web Platform and Mobile Application are digital solutions developed and operated by Softech Smart Solutions to streamline fitness center operations, membership governance, attendance tracking, and member communications.

The platform provides gym members, personal trainers, and fitness center administrators secure access to membership profiles, check-in history, personalized workout regimes, billing invoices, and facility updates through responsive web and mobile interfaces.

The Gym Management System is intended solely for fitness facility administration, member service management, and operational fitness communications.

2. Information We Collect

To provide seamless gym management and mobile app services, the system collects limited personal and operational information during registration, onboarding, and regular gym visits.

This data is collected directly from member registration forms, mobile app logins, attendance check-ins, or official communications with gym management.

• Full Name and Profile Picture
• Email Address and Mobile Number
• Date of Birth and Gender
• Emergency Contact Details
• Membership Plan, Duration, and Expiry Dates
• Check-in and Facility Access Logs (QR / Biometric Timestamps)
• Billing Information, Invoices, and Payment History
• Optional Fitness Metrics (e.g., Height, Weight, Fitness Goals voluntarily provided)
• Assigned Personal Trainer and Class Slot Bookings

3. Features Using Collected Information

The collected data is strictly utilized to enable and power the following fitness center and mobile app features:

• Member enrollment and digital identification
• Contactless facility check-in and access control
• Membership subscription tracking and renewal alerts
• Trainer assignment and customized workout schedule delivery
• Group fitness class schedules and slot reservation
• Automated billing, invoice generation, and fee records
• Facility announcements, holiday schedules, and gym alerts
• Locker assignment and equipment maintenance management

4. Use of Personal Information

Collected personal information is used strictly to verify member identity, validate active membership status for gym floor access, manage class bookings, and dispatch important gym notifications (such as membership expiration notices or schedule updates).

Personal data is never sold, leased, or utilized for unauthorized third-party commercial marketing or advertising.

5. Health, Fitness & Biometric Safeguards

Any physical or health metrics (such as height, weight, body measurements, or target goals) submitted by members are completely voluntary and used solely to assist personal trainers in tailoring fitness and diet programs.

We treat fitness and biometric access records with utmost confidentiality and implement strict access controls to prevent unauthorized viewing.

6. Data Protection and Security

Softech Smart Solutions employs industry-standard technical, physical, and administrative measures—including encrypted data transmission (SSL/TLS), secure cloud databases, and strict role-based access permissions—to protect member records from loss, unauthorized access, or misuse.

Access to member records is strictly restricted to authorized gym managers, administrative staff, and assigned trainers.

7. Sharing of Information

We do not sell, rent, or trade personal data. Information is only shared with trusted third-party service providers (such as PCI-DSS certified payment gateway processors) necessary to deliver services, or when legally compelled by regulatory authorities.

8. User Rights and Data Control

Members have the right to review, update, or correct their personal profiles and fitness information at any time via the mobile app or by contacting gym front-desk staff.

Members may also request the deletion of their accounts and associated fitness data upon completion of their membership tenure, subject to statutory tax and financial retention laws.

9. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect enhancements in app features, fitness service models, or legal requirements. Updated policies will be posted on this page with a revised effective date.

If you have questions, feedback, or inquiries concerning this Privacy Policy, please reach out to our team at itsupport@softechsmartsolutions.in.